Tim's Ocean Condos® Terms and Conditions
With Applicable Fee Schedule
Updated September 1, 2026
A 50% down payment is due when the reservation is made. The reservation is not confirmed until the down payment has been received.
For standard reservations, the remaining 50% balance is due 65 days before the arrival date.
For reservations that include Christmas Eve, Christmas Day, New Year’s Eve, or New Year’s Day, the remaining 50% balance is due 120 days before the arrival date.
If a reservation is made after the applicable balance-due date, the full rental amount is due when the reservation is made.
No additional fee is charged by Tim's Ocean Condos® for credit card payments.
All funds paid are non-refundable.
The condition of renting our property is you agree that you are liable for all sets of house keys given to you. If all sets of house keys are not returned to the kitchen counter when you leave, you will be charged a $330 fee to have a locksmith come out and re-key the unit or install new locks.
The condition of using our cooking amenities is that all cooking utensils, pots and pans and dishes will be cleaned and put back away before you check out. Dirty dishes that are also not put away will result in an additional dirty dishes cleaning fee of $115. Upon your arrival if you feel you are missing any cookware, notify the property manager.
The condition of being able to stay in our unit is that you agree to sorting all debris and using the four recycling bins assigned. Excessive trash left behind or not sorting the trash will result in an additional unsorted trash/excessive debris cleaning fee of $115.
The condition of staying in our unit is you understand there are no late check outs. We have a limited amount of time to get our units ready for the next guest arrival time. If you do not check out before 11:00 a.m. this will result in a late check out fee of $115 per half hour. If you hold possession of our property for more than 2 hours we will charge you for an additional day, this does not award you possession for the additional day, it is a penalty for holding possession of our unit after your check out time.
The condition of using our linens while you stay in our unit is that you agree that you will return all the linens in the same physical condition as when you arrived in our unit. You agree that Tim’s Ocean Condos will do a physical inventory of the linens upon your departure.
Tim’s Ocean Condos will notify you via email of missing and damaged linens in a timely fashion along with any pertinent
photographs.
You acknowledge that the linens used inside Tim’s Ocean Condos are imported from the United States and cannot be replaced with linens available in Cancun Mexico.
You agree to pay in full the new replacement costs including all United States Sales Tax, shipping costs, IVA, and Customs for any missing or damaged linens at the applicable fee’s listed below per each item that was damaged or is missing:
Bathmat $50
Bath Towel $50
Beach Towel $50
Bed Wrap $250
Cotton Thermal Blanket $50
Coverlet with matching Shams $250
Down Alternative Duvet Insert $250
Duvet Cover $150
Duvet $150
Facial Makeup Towel $25
Hand Towel $50
House Keys $350
Kitchen Towel $25
Kitchen Potholders $25
Mattress Waterproof Pad $100
Mattress Topper $250
Pillow $100
Pillow Cover Serta Sleeper $75
Pillowcase not available must purchase entire sheet set
Sheet Set $250
Top Cover $350
A condition of staying in our unit is you agree to and understand you will follow all terms of the lease and community policies of our condominium association which are left inside the condominium and are listed on our website.
If you have a complaint about the amenities, cleanliness or about our property upon notifying us about this complaint you are authorizing us to enter the property to resolve the issue, we do not need permission to access the property.
We have the right to enter the unit to resolve property issues without prior approval from you. By not allowing us entry into the unit this is a violation of our house rules. These are for emergency leaks or similar troubles. If the issues are less urgent, you can decide if you would like us to fix the trouble and enter.
By booking this unit you agree that you have read, understand, and agree to these house rules.
If you or any of your guests violate any portion of our house rules this is cause for immediate termination of your reservation without refund - your reservation has ended immediately.
We reserve the right to remove anyone from our property for violating any portion of our house rules for this reason the reservation is terminated and Mexican authorities will be called to remove all guests and you will be considered trespassing.
