Tim's Ocean Condos® Vacation Rental House Rules

Updated September 1, 2026

Occupancy Limits & Guest List Submission

Guest List Requirement

Only the names provided will receive security wristbands and be allowed entry into the resort.

Please email your complete guest list no later than two weeks before arrival. This allows Tim’s Ocean Condos to submit the approved list to resort security at least one week before arrival. Changes cannot be accepted during the final seven days.

Occupancy and Extra Guest Charges

Occupancy limits are based on the number of physical beds in each unit. The standard occupancy is two guests per bed. If your group exceeds the included occupancy, additional charges apply at $125 US dollars per person per night.

Important Notes on Comfort and Charges

Recommended occupancy is based on the number of beds (2 guests per bed).

Penthouse 2000 has 2 beds = 4 guests included maximum allowed 6 guests.

Penthouse 2701, 3701, 3702 have 4 beds = 8 guests included maximum 12.

Penthouse 2704, 3000, 3703 have 5 beds = 10 guests included maximum 12.

Penthouse 3704 has a strict maximum limit of 8 guests only.

Check-In Policy

Only the reservation holder or a person authorized in writing by the reservation holder may sign for the unit at check-in. They must provide a valid passport and a working cell phone number.

If someone else needs to check in for you, please email written authorization in the following format:

I, [Full Name], authorize [Full Name] to sign for the condominium on my behalf. I understand I remain responsible for all damage to the unit.

Guests using self-check-in must complete the required in-person signing when the property manager meets them on the following day.

Resort Age Limit

The primary reservation holder must be at least 27 years old to book this vacation rental.

If your group’s average age is under 32, an additional $500 refundable security deposit will be required.

This policy has been established because increased property damage has occurred with adult groups in this age range.

Resort Security

For everyone’s protection, our resort requires every guest’s first name, last name, and age.

This security requirement is established by the Yalmakan Administration and is outside our control.

Please submit your guest list once everyone attending has been confirmed.

Final guest lists should be emailed to us no later than two weeks before arrival.

Any additions or changes must be submitted more than seven days before arrival.

During the final week, guest lists cannot be changed under HOA rules.

Anyone not included on the approved guest list will not be permitted to enter the property.

Early Check In

Check in is at 4:00 pm.

When you arrive at our resort our manager will be there to welcome you. If you are there before 4pm check-in time, you are welcome to use the resort facilities or get something to eat at the restaurants located directly across the street until check-in time.

Our property managers will greet you in the ÓLEO Cancún Playa lobby with the bar and give you your security wristbands so that you can walk about the resort.

Late Arrivals

If your flight arrives after 4:00 pm Monday through Saturday, please plan on doing a self-check in by using our lock box code.

Our property manager will meet you the following day to review the penthouse and complete the required signing.

Sunday Arrival

If you arrive on a Sunday, a lock box code will be provided for your check-in. Our property manager will meet you the following day to review the penthouse and complete the required signing. Your lock box code will be provided in the welcome pack that goes out after every reservation.

Suitcases and Groceries

Your check-in begins at 4:00 p.m. For earlier arrivals, suitcases and groceries may be taken up to the penthouse for safekeeping before check-in by our property manager.

A $5 service fee applies to each suitcase.

Alternatively, guests may keep their belongings and bring them upstairs after 4:00 p.m. at no charge.

Carry-on assistance is complimentary for older adults and guests with disabilities.

Late Check Out

Check-out is at 11:00 a.m. All guests must vacate the penthouse by that time so cleaning may begin.

With prior approval, luggage may be left inside the condominium entrance until 3:00 p.m. Guests may retain one key solely to retrieve their luggage.

Approved luggage storage does not extend the rental period or permit continued occupancy. Guests may not remain inside or use the penthouse after 11:00 a.m.

The key must be returned no later than 3:00 p.m.

Cleaning

Our cleaning fee is based on you being a courteous guest (someone who cleans up after themselves, cleans their used dishes and follows all check out rules). We ask that you leave our property the same way you found it.

Our condominiums are not hotels. If our housekeeping company discovers an unreasonable amount of clutter or damage post checkout, we will charge an additional cleaning fee and damage fee.

Please understand that our housekeeping company is responsible for all our units within a short window of time (from 11:00 am to 4:00 pm) to clean up to 3000 square feet per penthouse.

Please follow the check-out instructions left on the kitchen counter for you when you arrive.

We will no longer be offering the additional cleaning service on Sundays.

Garbage

Garbage pickup is Monday, Wednesday and Saturday between 9:00 am and 11:00 am. They will knock on your door and ask you for your garbage.

Do not put your garbage outside of the condominium. We receive a fine if you leave trash outside of the penthouses. There are security cameras watching this, they will record you and we will receive a fine and pass it along to you.

Separate your trash into the separate recycle bins as marked inside the condominium and use the specific clear bags we give you. Notify your property manager if you need a special pick up of your recycling or garbage.

No Pets Allowed

Smoking and Parties

Please, we try to be reasonable, we know you want to have fun. But if the place is left in a disaster, you only have yourself to blame. For those who would never do such a thing, thank you, this section is not for you.

Indoor smoking, vaping, unauthorized parties, and unregistered visitors are prohibited. The smoking fee is $500.

Smoking and vaping are permitted on the terrace. Please note that any burn holes left in any outdoor cushions will result in no refund of your security deposit. Please be careful.

All doors and windows must remain closed while smoking outside. Cigarettes and smoking materials must be disposed of safely.

A minimum $500 smoking-remediation fee will be charged if smoke, odors, ashes, or smoking materials are found inside.

Additional charges may be assessed for ozone treatment, expedited cleaning, damaged furnishings, or other required remediation.

Unauthorized parties and events are prohibited. Only registered guests listed on the approved guest list may enter the property.

Registered guests may gather and celebrate when occupancy limits, noise restrictions, and all House Rules are followed.

Excessive noise, damage, indoor smoking, or excessive debris will result in immediate termination without refund.

Cleaning, remediation, damage, and replacement charges will be deducted from the refundable damage deposit.

Any amount exceeding the damage deposit will be charged to the payment method on file.

Noise Level

Noise levels need to be low after 10:00 p.m.