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Tim's Ocean Condos® Vacation Rental House Rules

Updated February 1, 2024

Occupancy

All guests must be declared at the time of the original reservation. Only guests on your guest list provided will be given security wristbands and allowed to enter the Oleo Playa Cancun Resort. We need you to email your guest list with the first and last names and ages of everyone that will be staying inside the rental.

This guest list needs to be provided to us as soon as possible, because we need to submit it to our security administration at least one week prior to your arrival.

2 Bedroom units have an occupancy limit of 4 people. If you have more than four people there is an extra charge of $115 per person per day with a total limit of 6 people.

3- and 4-Bedroom units have an occupancy limit of 8 people. If you have more than eight people there is an extra charge of $115 per person per day with a total limit of 12 people in the 4-bedroom units and 10 people in the 3-bedroom units.

Penthouse 3704 does not allow more than 8 people in their unit.

We do not recommend more than 8-9 people in the larger units for the sake of your comfort on your vacation and we do not recommend more than 4 people in the 2-bedroom units also for the sake of your comfort. If you go over our recommendation and are not comfortable please do not give us a bad review.

Only the person who paid for the reservation can sign for the unit at check in and must have supplied us with a working cell phone number and valid passport.

In rare cases if the person who made the reservation needs someone else to sign for the unit at check in they must notify us in writing via email. The email must state that:

I, first name and last name authorize first and last name to sign for the condominium on my behalf, and I am aware that I am still responsible for all damages to the unit.

Resort Age Limit

You must be 27 years and older to book this vacation rental property.

Resort Security

For your protection ÓLEO Cancún Playa - All Inclusive Boutique Resort Security Department requires all first names, last names and ages of every guest entering the property. This is not in our control.

Our resort security does not allow additional guests to arrive after the original guest list is submitted. Any additional guests arriving after the original guest list will not be allowed to enter the resort.

Early Check In

Check in is at 4:00 pm.

When you arrive at our resort our manager will be there to welcome you. If you are there before 4pm check-in time, you are welcome to use the resort facilities or get something to eat at the restaurants located directly across the street until check-in time.

Our property managers will greet you in the ÓLEO Cancún Playa lobby with the bar and give you your security wristbands so that you can walk about the resort.

Sunday Arrival

For reservations made on or after Feb 12, 2024:

If you arrive on a Sunday, a lock box code will be provided for your check-in. Our manager will greet you on Monday morning to welcome you and answer any questions you may have, and have you sign for the unit. Your lock box code will be provided in the welcome pack that goes out after every reservation.

Suitcases and Groceries

If you arrive before your check-in time at 4:00 pm; and you need our property managers to bring your belongings up to the condominium for your security they can, but please remember to tip them at least $5.00 US dollars per bag.

Late Check Out

Check out is 11:00 am.

If your transfer to the airport is later in the afternoon, you can leave your luggage inside the condominium entrance at 11am while we start the cleaning process for the next guests. Take the penthouse keys with you and we ask that you return no later than 3pm to pick up your luggage.

Cleaning

Our cleaning fee is based on you being a courteous guest (someone who cleans up after themselves, cleans their used dishes and follows all check out rules). We ask that you leave our property the same way you found it.

Our condominiums are not hotels. If our housekeeping company discovers an unreasonable amount of clutter or damage post checkout, we will charge an additional cleaning fee and damage fee.

Please understand that our housekeeping company is responsible for all our units within a short window of time (from 11:00 am to 4:00 pm) to clean up to 3000 square feet per penthouse.

Please follow the check-out instructions left on the kitchen counter for you when you arrive.

We will no longer be offering the additional cleaning service on Sundays.

Garbage

Do not put your garbage outside of the condominium. We receive a fine if you leave trash outside of the penthouses. There are security cameras watching this, they will record you and we will receive a fine and pass it along to you.
Separate your trash into the separate recycle bins as marked inside the condominium and use the specific clear bags we give you. Notify your property manager if you need a special pick up of your recycling or garbage.

No Pets Allowed

Smoking and Parties

Smoking and Parties are not allowed. The smoking fee is $500. Smoking is permitted on the terrace. Please note that any burn holes left in any outdoor cushions will result in no refund of your security deposit. Please be careful.
Smoking and partying inside the unit damages our property and leaves the unit unsuitable to rent to our next guest. It costs money to repair the damage and remove excess debris left behind when someone smokes or parties inside our unit.
It takes the cleaning company more time than is allowed after your check out time of 11:00 a.m. to rent an ozone machine for smoke remediation to treat and prepare the unit before the next guest check in time of 4:00 p.m.
Therefor an additional expedited cleaning fee is also paid to the cleaning company if a party did happen or smoking was found during your stay to make the home “smoke free” and like new again.  This expedited cleaning fee is $250 on top of the fee to rent the ozone machine of $300 and the additional cleaning fee of $195.
If we are unable to make the unit like new again before the next guest arrive, we must refund our next guest or upgrade their stay to a new unit. You will be responsible for additional cleaning fees, expedited cleaning fees to bring in additional cleaning company, ozone rental – smoke remediation fee and you will lose your security deposit. The total cost to you could be over $1150 US dollars.

Noise Level

Noise levels need to be low after 10:00 p.m.

Tim's Ocean Condos® Terms and Conditions

With Applicable Fee Schedule

A 20% down payment is due to reserve the condominium for the dates selected, and the balance owed is charged to the same credit card 60 days prior to your arrival, except for Thanksgiving, Christmas, and New Year’s Eve reservations.

For Thanksgiving, the balance owed is due 90 days prior to your arrival.

For Christmas and New Year’s Eve we require 20% down at reservation, an additional 20% is due five months prior to arrival date and another 20% deposit is due four months prior to your arrival date, the final balance is due 90 days prior to your arrival.

Balance due 60 days prior to commencement of the rental.

A condition of renting our property is you agree that you are liable for all sets of house keys given to you. If all sets of house keys are not returned to the kitchen counter when you leave, you will be charged a $330 fee to have a locksmith come out and re-key the unit or install new locks.

A condition of using our cooking amenities is that all cooking utensils, pots and pans and dishes will be cleaned and put back away before you check out. Dirty dishes that are also not put away will result in an additional dirty dishes cleaning fee of $115. Upon your arrival if you feel you are missing any cookware, notify the property manager.

A condition of being able to stay in our unit is that you agree to sorting all debris and using the four recycle bins assigned. Excessive trash left behind or not sorting the trash will result in an additional unsorted trash/excessive debris cleaning fee of $115.

A condition of staying in our unit is you understand there are no late check outs. We have a limited amount of time to get our units COVID19 ready for the next guest arrival time. If you do not check out before 11:00 a.m. this will result in a late check out fee of $115 per half hour. If you hold possession of our property for more than 2 hours we will charge you for an additional day, this does not award you possession for the additional day, it is a penalty for holding possession of our unit after your check out time.
A condition of using our linens while you stay in our unit is that you agree that you will return all the linens in the same physical condition as when you arrived in our unit. You agree that Tim’s Ocean Condos will do a physical inventory of the linens upon your departure.

Tim’s Ocean Condos will notify you via email of missing and damaged linens in a timely fashion along with any pertinent photographs.

You acknowledge that the linens used inside Tim’s Ocean Condos are imported from the United States and cannot be replaced with linens available in Cancun Mexico.

You agree to pay in full the new replacement costs including all United States Sales Tax, shipping costs, IVA, and Customs for any missing or damaged linens at the applicable fee’s listed below per each item that was damaged or is missing:
Bathmat $40

Bath Towel $55

Beach Towel $55

Bed Wrap $450

Cotton Thermal Blanket $55

Coverlet with matching Shams $230

Down Alternative Duvet Insert $230

Duvet Cover $115

Duvet $120

Facial Makeup Towel $20

Hand Towel $45

House Keys $330

Kitchen Towel $13

Kitchen Potholders $13

Mattress Waterproof Pad $95

Mattress Topper $210

Pillow $90

Pillow Cover Serta Sleeper $55

Pillowcase not available must purchase entire sheet set
Sheet Set $190

Top Cover $298

 

A condition of staying in our unit is you agree to and understand you will follow all terms of the lease and community policies of our condominium association which are left inside the condominium and are listed on our website.

If you have a complaint about the amenities, cleanliness or about our property upon notifying us about this complaint you are authorizing us to enter the property to resolve the issue, we do not need permission to access the property.

We have the right to enter the unit to resolve property issues without prior approval from you. By not allowing us entry into the unit this is a violation of our house rules. These are for emergency leaks or similar troubles. If the issues are less urgent, you can decide if you would like us to fix the trouble and enter.

By booking this unit you agree that you have read, understand, and agree to these house rules.

If you or any of your guests violate any portion of our house rules this is cause for immediate termination of your reservation without refund - your reservation has ended immediately.

We reserve the right to remove anyone from our property for violating any portion of our house rules for this reason the reservation is terminated and Mexican authorities will be called to remove all guests and you will be considered trespassing.

 

 

Tim's Ocean Condos® Cancelation Policy

Please note:  For cancellations of dates that include the week of Thanksgiving or the nights of Christmas Eve, Christmas Day, New Year’s Eve or New Year’s Day, please see Cancellation Policy - Holiday Bookings just below this first section.

Canceling more than 5 months or more prior to arrival:  12% of Rental Total
Cancelling 91 to 149 days prior to arrival: 20% of Rental Total
Canceling between 60 & 90 days prior to arrival:  30% of Rental Total
Canceling between 46 days and 59 days prior to arrival:  50% of the rental total
Canceling between 45 days prior to arrival or less: No Refund

Tim's Ocean Condos ® Cancellation Policy - Holiday Bookings

For reservations that include part or all the week of Thanksgiving or the nights of Christmas Eve, Christmas Day, New Year’s Eve or New Year’s Day.

8+ months prior to arrival:  20% of the Rental Total
6+ months prior to arrival:  40% of the Rental Total
5+ months prior to arrival:  60% of the Rental Total
4+ months prior to arrival:  70% of the Rental Total
3+ months prior to arrival:  80% of the Rental Total
Under 3 months prior to arrival:  No Refund

 

 

Tim's Ocean Condos ® Short Term Lease

 

  1. Tim’s Ocean Condos has the right to inspect the premises without prior notice at any time to enforce the terms of this agreement. Should the Tenant and Tenant's Guests violate any of the terms of this agreement, the rental period shall be terminated immediately. The Tenant waives all rights to process if they fail to vacate the premises upon termination of the rental period. The Tenant and Tenant's Guests shall vacate the premises at the expiration time and date of this agreement.
  2. In case of emergency, from any phone dial 911.
  3. The Tenant shall maintain the premises in a good, clean, and ready-to-rent condition, and use the premises only in a careful and lawful manner.
  4. The Tenant shall leave the premises in a ready to rent condition at the expiration of the rental agreement, defined by the Landlord as being immediately habitable by the next Tenant.
  5. We understand there will be cleaning necessary of course. However, if the unit is left an absolute mess with excessive garbage and clean up needed, funds could be taken from the security deposit to pay for the extra clean up. In such cases photos of the condition the condominium was left in will come to your email along with the corresponding extra charge.
  6. The tenant shall pay for maintenance and repairs should the premises or items within the premises be damaged from the security deposit. If damage is excessive and goes beyond the security deposit withheld, landlord has the right to charge the card on file for such damages. In such cases, photos of any damage will be sent to the email of the Tenant promptly.
  7. The Tenant shall dispose of all waste material generated during the rental period in a lawful manner. Details for this are noted on your welcome packet and house rules.
  8. The Tenant shall pay for any damage done to the premises over and above normal wear and tear.
  9. No animals or pets of any kind will be brought onto the premises.
  10. The Tenant shall not sublet the property.
  11. The Tenant shall have no more than 12 people reside or sleep on the premises.
  12. The Tenant and Tenant's Guests shall behave in a civilized manner and shall be good neighbors respecting the rights of the surrounding property owners.
  13. The Tenant and Tenant's Guests shall not create noise or disturbances likely to disturb or annoy the surrounding property owners. Creating a disturbance of the above nature shall be grounds for immediate termination of this agreement and the Tenant shall then immediately vacate the premises.
  14. Quiet hour starts at 10 PM and Pool and outdoor noise should be kept to a minimum.
  15. There shall be no smoking inside the premises. Smoking is permitted outside on the terrace.
  16. Landlord shall provide towels, linens, cups, knives, forks, spoons, dishes, utensils, plates, bowls, and glassware.
  17. No supplies are provided except for clean drinking water, 3 rolls of toilet paper per bathroom, 1 roll of paper towels, dish detergent, hand soap and garbage bags.
  18. All supplies beyond what is noted here are to be provided by the Tenant.
  19. No reimbursement will be made for unused consumables left on the premises. If consumables exist at the premises when the Tenant arrives the Tenant is free to use them.
  20. The Tenant and Tenant's Guests shall hereby indemnify and hold harmless the Landlord against all claims of personal injury or property damage or loss arising from use of the premises regardless of the nature of the accident, injury, or loss.
  21. Tenant expressly recognizes that any insurance for property damage or loss which the Landlord may maintain on the property does not cover the personal property of Tenant and Tenant's Guests, and that Tenant should purchase their own insurance for Tenant and Tenant's Guests if such coverage is desired.
  22. Tenant agrees to pay all reasonable costs, attorney's fees and expenses that shall be made or incurred by Landlord enforcing this agreement.
  23. Tenant expressly acknowledges and agrees that this Agreement is for transient occupancy of the Property, and that Tenant and Tenant's Guests do not intend to make the property a residence or household.
  24. We occasionally experience outages that are beyond our control. We report outages as each occurs. No refunds or compensation will be given for any outages.
  25. There shall be no refunds of rents due to shortened stays or ruined expectations because of weather conditions.
  26. If the property should go on the MARKET FOR SALE, it may be shown to qualified buyers during the Tenant's stay. Every effort will be made to schedule the showing at a convenient time and not interrupt the Tenant’s vacation. Tenants shall allow reasonable viewings of the home between 9 am and 8 PM present or not.
  27. Under Federal Law Tenant has the right to full refund until midnight of the third day after the deposit. After that day there will be no refunds given.
  28. No Refunds.
  29. There shall be no refunds of rents because of shortened stays, ruined expectations due to work and family emergencies or other situations beyond Tim's Ocean Condos control, including hurricanes, tropical storms and COVID19. This is what travel insurance is for.
  30. It is the Tenant and Tenant's Guests’ responsibility to learn about safety precautions, warning signs of water conditions, and safety procedures concerning swimming in or being around the pool.
  31. Tenants agree to have a responsible adult supervising minor while they swim in the pool or the beach. Tenant is hereby notified that the pool and the beach can be dangerous, and Tenant accepts fully the risks involved. Tenant is further notified to be cautious when near the pool. The pool is open and there are no rails to prevent a fall into the pool.
  32. Only legally owned and permitted firearms shall be allowed on the premises according to State and local laws.
  33. Tenant and Tenant's Guests agree that Fireworks and other hazardous materials shall not be used in or around the property.
  34. Tenant and Tenant's Guests shall use the property for legal purposes only and other use, such as but not limited to, illegal drug use, abuse of any person, harboring fugitives, etc.; shall cause termination of this agreement with no refund of rents or deposits.
  35. Tenant and Tenant's Guests agrees not to access the “owner’s closet,” even if unlocked, which contains cleaning supplies and chemicals that could be hazardous to children and adults.
  36. The tenant is advised that the property contains several appliances and to ask how each one operates by the manager that is giving you the keys, showing you around the unit and answering your questions. Several of these appliances are in Spanish, so be sure to know how each works while the manager is present. Thank you.
  37. The property has a fire extinguisher installed near the kitchen area. The fire extinguisher was fully charged at the last inspection. It is the duty of the Tenant to inform management immediately should the fire extinguisher become less than fully charged. Tenant agrees to use the fire extinguisher only for true emergencies.
  38. The property has fire alarms installed and they are believed to function properly at the time of rental. Tenant will notify management without delay if a fire alarm “chirps” or has a low battery condition.
  39. Tenant is advised that there is no carbon monoxide detector on the property and accepts the risk involved in not having one.
  40. Tenant and Tenant's Guests shall see to their own security while in the property by locking doors, windows, etc. when it is prudent to do so.
  41. Valuable items left behind by the Tenant and Tenant's Guests will be held for the Tenant and every reasonable effort will be made to contact the Tenant for return. If items are not claimed for longer than 6 months, they shall become the property of the Landlord. The Landlord shall not be held liable for condition of said items.
  42. Cable or satellite TV is provided, and service level has been chosen by the Landlord. No refund of rents shall be given for outages, content, lack of content, or personal preferences about cable or satellite TV service. High speed wireless internet is provided as a convenience only and is not integral to the agreement.
  43. No refund of rents shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences about internet service.
  44. Tenant and Tenant's Guests agree that air conditioning shall not be set below 69° Fahrenheit or 20° Celsius, and not set above 78° Fahrenheit or 25° Celsius. Doors and windows must be closed while the air conditioning is in operation. If you do not close all windows while the air conditioning is running the system can turn into "a block of ice" quite quickly and stop running. This is extremely hard on the air conditioning units and will stop you from having cold air for several hours. It is critical that all windows and doors remain shut while the air conditioning is on. Tenant agrees to keep windows and doors closed while air conditioning is turned on.

Once this agreement is signed, it is executed, and a copy will be emailed back to you.

By booking this unit, you agree that you have read, understand, and agree to Tim's Ocean Condos® Vacation Rental House Rules, Terms and Conditions, Cancelation Policy and Short Term Lease Agreement.

If you or any of your guests violate any portion of our house rules this is cause for immediate termination of reservation without refund - your reservation has ended immediately.

 

We reserve the right to remove anyone from our property for violating any portion of our house rules for this reason the reservation is terminated and Mexican authorities will be called to remove all guests and you will be considered trespassing.

I agree to abide by the above terms and conditions, house rules and hereby swear that the information I have provided is true.

I understand that by submitting this short-term rental agreement I have waived my right to use a paper signature and that I give Tim's Ocean Condos® blanket consent for receiving information electronically.

 

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