Tim's Ocean Condos® Vacation Rental House Rules
Updated July 31, 2025
Occupancy Limits & Guest List Submission
Guest List Requirement
Only the names provided will receive security wristbands and be allowed entry into the resort.
Please email your complete guest list to us as soon as possible. The list must include the first and last names, and the ages of all guests staying inside the vacation rental.
We are required to submit this list to resort security at least one week before your arrival.
Occupancy and Extra Guest Charges
Occupancy limits are based on the number of physical beds in each unit. The standard occupancy is two guests per bed. If your group exceeds the included occupancy, additional charges apply at $100 US dollars per person per night.
Important Notes on Comfort and Charges
Recommended occupancy is based on the number of beds (2 guests per bed).
Penthouse 2000 has 2 beds = 4 guests included maximum allowed 6 guests.
Penthouse 2701, 3701, 3702, 3704 have 4 beds = 8 guests included maximum 12.
Penthouse 2704, 3000, 3703 have 5 beds = 10 guests included maximum 12.
Penthouse 3704 has a strict maximum limit of 8 guests only.
Check-In Policy
Only the person who made the reservation may sign for the unit at check-in. They must provide a valid passport and a working cell phone number.
If someone else needs to check in for you, please email written authorization in the following format:
I, [Full Name], authorize [Full Name] to sign for the condominium on my behalf. I understand I remain responsible for all damage to the unit.
Resort Age Limit
You must be 27 years and older to book this vacation rental property.
Resort Security
For your protection ÓLEO Cancún Playa - All Inclusive Boutique Resort Security Department requires all first names, last names and ages of every guest entering the property. This is not in our control.
Our resort security does not allow additional guests to arrive after the original guest list is submitted. Any additional guests arriving after the original guest list will not be allowed to enter the resort.
Early Check In
Check in is at 4:00 pm.
When you arrive at our resort our manager will be there to welcome you. If you are there before 4pm check-in time, you are welcome to use the resort facilities or get something to eat at the restaurants located directly across the street until check-in time.
Our property managers will greet you in the ÓLEO Cancún Playa lobby with the bar and give you your security wristbands so that you can walk about the resort.
Sunday Arrival
If you arrive on a Sunday, a lock box code will be provided for your check-in. Our manager will greet you on Monday morning to welcome you and answer any questions you may have, and have you sign for the unit. Your lock box code will be provided in the welcome pack that goes out after every reservation.
Suitcases and Groceries
If you arrive before your check-in time at 4:00 pm; and you need our property managers to bring your belongings up to the condominium for your security they can, but please remember to tip them at least $5.00 US dollars per bag.
Late Check Out
Check out is 11:00 am.
If your transfer to the airport is later in the afternoon, you can leave your luggage inside the condominium entrance at 11am while we start the cleaning process for the next guests. Take the penthouse keys with you and we ask that you return no later than 3pm to pick up your luggage.
Cleaning
Our cleaning fee is based on you being a courteous guest (someone who cleans up after themselves, cleans their used dishes and follows all check out rules). We ask that you leave our property the same way you found it.
Our condominiums are not hotels. If our housekeeping company discovers an unreasonable amount of clutter or damage post checkout, we will charge an additional cleaning fee and damage fee.
Please understand that our housekeeping company is responsible for all our units within a short window of time (from 11:00 am to 4:00 pm) to clean up to 3000 square feet per penthouse.
Please follow the check-out instructions left on the kitchen counter for you when you arrive.
We will no longer be offering the additional cleaning service on Sundays.
Garbage
Do not put your garbage outside of the condominium. We receive a fine if you leave trash outside of the penthouses. There are security cameras watching this, they will record you and we will receive a fine and pass it along to you.
Separate your trash into the separate recycle bins as marked inside the condominium and use the specific clear bags we give you. Notify your property manager if you need a special pick up of your recycling or garbage.
No Pets Allowed
Smoking and Parties
Smoking and Parties are not allowed. The smoking fee is $500. Smoking is permitted on the terrace. Please note that any burn holes left in any outdoor cushions will result in no refund of your security deposit. Please be careful.
Smoking and partying inside the unit damages our property and leaves the unit unsuitable to rent to our next guest. It costs money to repair the damage and remove excess debris left behind when someone smokes or parties inside our unit.
It takes the cleaning company more time than is allowed after your check out time of 11:00 a.m. to rent an ozone machine for smoke remediation to treat and prepare the unit before the next guest check in time of 4:00 p.m.
Therefor an additional expedited cleaning fee is also paid to the cleaning company if a party did happen or smoking was found during your stay to make the home “smoke free” and like new again. This expedited cleaning fee is $250 on top of the fee to rent the ozone machine of $300 and the additional cleaning fee of $195.
If we are unable to make the unit like new again before the next guest arrive, we must refund our next guest or upgrade their stay to a new unit. You will be responsible for additional cleaning fees, expedited cleaning fees to bring in additional cleaning company, ozone rental – smoke remediation fee and you will lose your security deposit. The total cost to you could be over $1150 US dollars.
Noise Level
Noise levels need to be low after 10:00 p.m.
Tim's Ocean Condos® Terms and Conditions
With Applicable Fee Schedule
A 20% down payment is due to reserve the condominium for the dates selected, and the balance owed is charged to the same credit card 60 days prior to your arrival, except for Thanksgiving, Christmas, and New Year’s Eve reservations.
For Thanksgiving, the balance owed is due 90 days prior to your arrival.
For Christmas and New Year’s Eve we require 20% down at reservation, an additional 20% is due five months prior to arrival date and another 20% deposit is due four months prior to your arrival date, the final balance is due 90 days prior to your arrival.
Balance due 60 days prior to commencement of the rental.
A condition of renting our property is you agree that you are liable for all sets of house keys given to you. If all sets of house keys are not returned to the kitchen counter when you leave, you will be charged a $330 fee to have a locksmith come out and re-key the unit or install new locks.
A condition of using our cooking amenities is that all cooking utensils, pots and pans and dishes will be cleaned and put back away before you check out. Dirty dishes that are also not put away will result in an additional dirty dishes cleaning fee of $115. Upon your arrival if you feel you are missing any cookware, notify the property manager.
A condition of being able to stay in our unit is that you agree to sorting all debris and using the four recycle bins assigned. Excessive trash left behind or not sorting the trash will result in an additional unsorted trash/excessive debris cleaning fee of $115.
A condition of staying in our unit is you understand there are no late check outs. We have a limited amount of time to get our units COVID19 ready for the next guest arrival time. If you do not check out before 11:00 a.m. this will result in a late check out fee of $115 per half hour. If you hold possession of our property for more than 2 hours we will charge you for an additional day, this does not award you possession for the additional day, it is a penalty for holding possession of our unit after your check out time.
A condition of using our linens while you stay in our unit is that you agree that you will return all the linens in the same physical condition as when you arrived in our unit. You agree that Tim’s Ocean Condos will do a physical inventory of the linens upon your departure.
Tim’s Ocean Condos will notify you via email of missing and damaged linens in a timely fashion along with any pertinent photographs.
You acknowledge that the linens used inside Tim’s Ocean Condos are imported from the United States and cannot be replaced with linens available in Cancun, Mexico. You acknowledge that in 2025 it costs more to bring cotton into Mexico. Import fees, shipping rates, and trade agreements affect these replacement costs. Mexico applies duties and taxes on imported textiles, including luxury fabrics. Our cotton linens are considered a premium textile, and tariffs are higher.
You agree to pay in full the new replacement costs including all United States Sales Tax, shipping costs, IVA, and Customs for any missing or damaged linens at the applicable fee’s listed below per each item that was damaged or is missing:
Bathmat $40
Bath Towel $55
Beach Towel $55
Bed Wrap $450
Cotton Thermal Blanket $55
Coverlet with matching Shams $230
Down Alternative Duvet Insert $230
Duvet Cover $115
Duvet $120
Facial Makeup Towel $20
Hand Towel $45
House Keys $330
Kitchen Towel $13
Kitchen Potholders $13
Mattress Waterproof Pad $95
Mattress Topper $210
Pillow $90
Pillow Cover Serta Sleeper $55
Pillowcase not available must purchase entire sheet set
Sheet Set $190
Top Cover $298
A condition of staying in our unit is you agree to and understand you will follow all terms of the lease and community policies of our condominium association which are left inside the condominium and are listed on our website.
If you have a complaint about the amenities, cleanliness or about our property upon notifying us about this complaint you are authorizing us to enter the property to resolve the issue, we do not need permission to access the property.
We have the right to enter the unit to resolve property issues without prior approval from you. By not allowing us entry into the unit this is a violation of our house rules. These are for emergency leaks or similar troubles. If the issues are less urgent, you can decide if you would like us to fix the trouble and enter.
By booking this unit, you agree that you have read, understand, and agree to Tim's Ocean Condos® Vacation Rental House Rules, Terms and Conditions, Cancelation Policy and Short Term Lease Agreement.
If you or any of your guests violate any portion of our house rules this is cause for immediate termination of reservation without refund - your reservation has ended immediately.
We reserve the right to remove anyone from our property for violating any portion of our house rules for this reason the reservation is terminated and Mexican authorities will be called to remove all guests and you will be considered trespassing.
I agree to abide by the above terms and conditions, house rules and hereby swear that the information I have provided is true.
I understand that by submitting this short-term rental agreement I have waived my right to use a paper signature and that I give Tim's Ocean Condos® blanket consent for receiving information electronically.