Cancelation Policy
Updated January 2022
No one books a vacation with the intention of canceling. This is a time for you and your family to be excited with anticipation!
If you had booked your reservation with a regular hotel, the hotel could always find another guest to fill the vacancy resulting from your cancellation. However, when you reserve one of our private vacation rental homes in Cancun, you are reserving an incredibly unique product that requires a tremendous amount of work to recuperate the cancelation if you canceled.
As our future guests, you are putting forth a good faith deposit or sometimes paying in full, depending on how far out your booking is. On the other hand, we are also putting forth our good faith by taking this unique product off the market and turning away business for anyone inquiring about the dates you have booked.
I highly recommend our travel insurance partner to our guests.
You are investing a lot of money in your vacation. Why not protect that investment? I have researched several travel insurance companies and I have found that Travel Insured International is an excellent option for your protection.
Their Worldwide Trip Protector plan includes Trip Cancellation and Trip Interruption coverage. Travel Insured International also has a cancel for any reason plan that covers your investment for as little as about 7% of the total amount of your vacation cost that you want to insure. We highly recommend this to our guests.
Trip Cancellation vs. Trip Interruption
Trip Cancellation applies after you purchase your plan but before departure. Trip Interruption applies after departure (or if you must join your trip after your scheduled departure date). The covered reasons for Trip Cancellation and Trip Interruption may vary from each other. Please read the plan document for details.
Covered Costs for Trip Cancellation
- unused prepaid, nonrefundable trip costs
- cancellation penalties
- higher per-person trip costs for you if your travel companion cancels for a covered reason (single supplement)
Covered Costs for Trip Interruption
- unused, prepaid, nonrefundable trip costs
- additional transportation costs to return from, to join or to rejoin the trip
- coverage up to 150% of trip cost
Travel Delay, Missed Connection, and Itinerary Change
Travel Delay, Missed Connection and Itinerary Change are offered in their plans as benefits separate from Trip Cancellation and Trip Interruption.
Coverage and benefit eligibility may vary by state.
What will Tim's Ocean Condos Cover?
Hurricanes - Prior to arriving in Cancun:
If you or your airline cancels your flight due to a pending hurricane and the hurricane DOES hit Cancun, we will give you a credit towards a future stay.
If you or your airline cancels your flight due to a pending hurricane and the hurricane does not hit Cancun, we will not give you a refund or credit towards future stay. This is what travel insurance is for.
Hurricanes - Occurring while in Cancun:
If you are already in Cancun and a hurricane occurs – we will give you a credit towards future stay for the portion of your stay while the hurricane existed in Cancun. No monetary refunds are issued. If you have travel insurance, which does cover hurricanes, the insurance company would then reimburse the cost. You would not receive a credit from Tim's Ocean Condos in this case. This is what travel insurance is for.
Additional helpful info relative to storms:
Hurricane by definition: Sustained winds of 74 miles per hour or more.
Storm forecasting is often inaccurate. If your airline cancels your flight due to a pending hurricane, and the hurricane DOES NOT come to fruition in Cancun, you will want to get out on the next available flight because we will not provide a credit for such situation. If I have availability you can stay an extra day or two to make up for the time lost from the flight cancellation. Most airline policies for getting on the next flight out because of a canceled flight does not result in a fee from the airline.
Other Possibilities not related to a guest needing to cancel for their own personal reasons:
Anything besides hurricanes that is beyond my control such as, but not limited to, potential pandemics, oil spills, acts of God, US or Mexico or other government or agency travel alerts and the like would not constitute a credit towards a future time. The above are obviously highly unlikely, but possible. This is what travel insurance is for.
Flights canceled from your departure city reasons:
For example, if a flight departing out of Chicago is canceled because of severe weather in Chicago, we will not give a refund or credit for future stay. You would want to get out on the next available flight.
If I have availability you can stay an extra day or two to make up for the time lost from the flight cancellation. Most airlines state that for getting on the next flight out because of a canceled flight does not result in a fee from the airline. This is what travel insurance is for.
Tim's Ocean Condos Cancellation Policy
Please note: For cancelations of dates that include the week of Thanksgiving or the nights of Christmas Eve, Christmas Day, New Year’s Eve or New Year’s Day, please see Cancellation Policy - Holiday Bookings just below this first section.
Canceling more than 5 months or more prior to arrival: 12% of Rental Total
Cancelling 91 to 149 days prior to arrival: 20% of Rental Total
Canceling between sixty & 90 days prior to arrival: 30% of Rental Total
Canceling between 46 days and 59 days prior to arrival: 50% of the rental total
Canceling between 45 days prior to arrival or less: No Refund
Cancellation Policy - Holiday Bookings
For reservations that include part or all the week of Thanksgiving or the nights of Christmas Eve, Christmas Day, New Year’s Eve or New Year’s Day.
8+ months prior to arrival: 20% of the Rental Total
6+ months prior to arrival: 40% of the Rental Total
5+ months prior to arrival: 60% of the Rental Total
4+ months prior to arrival: 70% of the Rental Total
3+ months prior to arrival: 80% of the Rental Total
Under 3 months prior to arrival: No Refund
