Is the VISITAX Real? What Cancun Travelers Need to Know in 2025

Yes, the VISITAX is real. It is a required tourism tax for international visitors to Cancun and the state of Quintana Roo.

Since its introduction in 2021, travelers have expressed confusion. Some worry it might be a scam, while others feel unsure about how or when to pay it.

This guide will help.

Tim and I travel to Cancun monthly from the United States. We have personally paid the VISITAX many times. In this article, we will explain exactly how it works, when to pay for it, and how to avoid problems.

If you are visiting Cancun, Playa del Carmen, or Tulum, you have probably heard about the VISITAX. This tourism tax applies to most international travelers over the age of four.

When booking a vacation rental Cancun stay with Tim’s Ocean Condos, knowing the details of VISITAX will help you avoid last-minute stress.

How to Pay the VISITAX Safely

The safest way is through the official VISITAX website: https://www.visitax.gob.mx.

You will need:

Passport number.
Arrival and departure dates.
Credit or debit card.

After payment, a QR code will be issued. Keep it on your phone and print a copy as a backup. Airport officials may ask to see it before boarding.

Steps to pay:

Enter your travel dates and group details.
Complete the form with passport information.
Pay securely by credit card.
Download or print your QR code.

💡 Pro tip: Take a screenshot of your confirmation email and store it in a photo album labeled “Travel Documents.”

Is the VISITAX a Scam?

No, the VISITAX itself is not a scam.
But many travelers have been tricked by lookalike websites that charge extra fees or steal payment details.

Be cautious of third-party services claiming to process the tax. These are not official and may not be secure.

At Tim’s Ocean Condos, we send our guests direct links to the official site. We also offer support before departure to help avoid scams.

What Happens If You Don’t Pay?

In July of 2025, Cancun Airport increased enforcement.

During a recent trip, Tim and I were stopped just after checking in for our Southwest flight at Terminal 4. They asked us to show our QR code before moving forward.

If you cannot show proof, expect delays. Your payment is required before departure, and you will pay more at a staffed counter in the terminal.

Real Advice from Frequent U.S. Travelers

Tim and I travel to Cancun almost every month from the United States.

We always fly with Southwest Airlines and use Terminal 4 at Cancun International Airport.

These photos were taken during our May 2025 trip, inside Terminal 4.

We’ve gone through the VISITAX process many times ourselves.
If you’re staying at Tim’s Ocean Condos, we’re happy to walk you through it.

Why VISITAX Matters

This small payment helps maintain the beaches, reefs, and attractions that make Cancun unforgettable. At Tim’s Ocean Condos, we want your vacation experience to be smooth from arrival to departure.

Tips for Guests at Tim’s Ocean Condos

Pay before your trip to avoid airport delays and increased fees.
Store your QR code inside your cell phone and text it to yourselft for easy access.
Use only the official government link to avoid look alike scams.
Ask us if you have questions before your arrival.

When Should You Pay the VISITAX?

You should pay it:

Before arriving in Cancun, or
During your stay, at least 24 hours before your flight

Staying at Tim’s Ocean Condos? We’ve Got You Covered.

Guests at Tim’s Ocean Condos get personalized travel support.
We include official VISITAX links in our welcome emails.
You’ll always know what’s real and what to avoid.

Our vacation rentals in Cancun offer peace of mind, beachfront comfort, and easy access to the airport.
Located at kilometer 19.5 in the Hotel Zone, we help you travel smarter.