Prepare for Your Cancun Vacation

Confirm Your Reservation Email

First things first—let’s make sure your reservation details are all set! Check your email inbox for a confirmation email from Tim. It will look like this:

"GROUP - MAIN - Penthouse #XXXX - Arriving XXX XX / departing XXX XX, 2025."

If you see it, you’re good to go! If not, double-check your spam or junk folder, just in case it ended up there.

Why This Email is Important

This reservation confirmation email isn’t just for your records—it’s your go-to communication hub for your entire vacation at Tim’s Ocean Condos. From this day forward, any updates, questions, or details about your stay will be coordinated through this email thread.

We’ve set it up this way on purpose. This email includes everyone essential to your experience, including our on-site managers and both Tim and me. By keeping all communication in one place, our team can stay fully informed and respond quickly to help make your stay as smooth and enjoyable as possible.

Important for Guests Booking Through Airbnb, VRBO, or Other Travel Sites

If you booked your stay through Airbnb, VRBO, Booking.com, or any other online travel agency, please note that this confirmation email is the only place where we’ll be answering questions and providing updates.

We’ve created this single, direct communication channel to ensure every member of our team can promptly assist you with anything you need, from booking details to special requests. Do not go back and text through their communication channels because we do not all have access to that and you will not receive a timely answer.

For the fastest and most reliable responses, be sure to use this email thread for all communications regarding your stay at Tim’s Ocean Condos.

Keep Everyone in the Loop

To make planning easier, feel free to add anyone you’d like included in the process to this email thread. Whether it’s family, friends, or fellow travelers, keeping everyone informed will ensure the entire group is on the same page for your Cancun adventure.

Always hit "REPLY ALL" when responding to the reservation confirmation email.

As the famous Dr. Ruth once said, “Communication is Lubrication!”

The more we stay connected, the smoother every part of your vacation planning will be.

So, go ahead and add any key people to this email—together, we’ll make sure everyone is prepared for an incredible stay at Tim’s Ocean Condos.

Step 2: Submit Your Guest List

Once you’ve confirmed your reservation email and added anyone involved in planning, it’s time to send us your guest list.

We understand that your list may change, and that’s perfectly fine! But having an initial list as soon as possible helps us ensure everything is ready when you arrive.

This guest list is essential for two reasons:

Security Wristbands for Resort Access: The ÓLEO Cancun Playa® All-Inclusive Beach Resort is a secure location. If guests aren’t listed at the front gate, they won’t be able to enter from the airport. For this reason, please provide each guest’s first name, last name, and age in years.
Penthouse Assignment for Large Groups: If you’ve booked more than one penthouse, please include which penthouse each guest will be staying in. This detail helps us manage luggage efficiently, so all bags go to the correct penthouse.

And while you’re at it, let us know if you’ll be celebrating any special occasions while you’re in Cancun! Whether it’s a birthday, anniversary, or other milestone, we’re here to help make it unforgettable. If you’d like assistance with surprise decorations, special arrangements, or vacation enhancements, just let us know—we’ll take care of the details before you arrive! And we can keep it secret.

When you’re ready with your guest list, REPLY ALL to your reservation confirmation email with your guest list. We’re here to make sure every detail is covered so you can focus on enjoying your time in Cancun!

Step 3: Share Your Flight Details

Now that your guest list is set, we’ll need your flight details to complete your reservation. By keeping track of your group’s flights, we ensure that we’re ready to serve you the moment you land in Cancun.

Please reply to all on your reservation confirmation email with each traveler’s airline, flight number, and expected arrival time. This information allows us to monitor your arrival and stay prepared in case of any delays or schedule changes.

For those arriving in large groups, if someone other than the reservation holder will be arriving first and accepting the penthouse, we’ll need written authorization from the reservation holder. In rare cases, if the reservation holder needs someone else to sign for the unit at check-in, please notify us in writing via email. The email must include the following statement:

“I, [First Name Last Name], authorize [First Name Last Name] to sign for the condominium on my behalf, and I am aware that I am still responsible for all damages to the unit.”

This authorization ensures our team can smoothly check in the designated person while keeping your reservation secure.

We understand that travel can be unpredictable, and Cancun’s airport can get hectic. Cell phones don’t always connect immediately upon arrival, so by having your flight details on file, our team stays informed and ready, even if you can’t reach us right away.

Let us know your flight details, and we’ll make sure your arrival is as smooth as possible!

Step 4: Book Your Airport Shuttle and Optional Grocery Stop

With your flight details and guest list ready, it’s time to set up your airport transfer.

You will book this transfer through our provided link (we don’t set it up directly), so please have your flight information and guest list in front of you when you begin.

Helpful Tip: If your flight lands early, it’s best to choose the stop at the grocery store option before heading to the resort. This way, our staff can be ready to welcome you and help with both your luggage and groceries upon arrival.

Lastly, remember to pack in your carry on bag reusable shopping bags! Cancun has restrictions on single-use plastic, and the grocery store charges for bags. Having mulitple bags ready to go in your carry on will make the shopping experience smoother.

Once your transfer is set up, you’ll be ready to arrive at Tim’s Ocean Condos with everything you need!

Post-Booking Checklist: Prepare for Your Cancun Vacation at Tim's Ocean Condos

Confirm Reservation Details
- ✅ Review your booking confirmation email for dates, guest count, and payment status.
- ✅ Save contact information for Tim’s Ocean Condos in case of questions.
Review Travel Documents
- ✅ Ensure passports are valid for the duration of your stay.
- ✅ Check visa requirements (if applicable) and print any necessary documentation.
Plan Airport Transfers
- ✅ Book airport transportation through the ÓLEO concierge at Tim's Ocean Condos for a hassle-free arrival.
- ✅ Save the pickup details or contact numbers.
Consider Travel Insurance
- ✅ Look into travel insurance options covering trip delays, medical emergencies, and cancellations.
Check International Cell Service
- ✅ Confirm your cell phone plan covers Mexico, or plan to purchase a local SIM card on arrival.
Prepare Payment Options
- ✅ Bring a mix of cash (pesos) and cards for purchases, and note the on-site ATM at Mercado 28.
- ✅ Inform your bank of international travel to avoid issues with card usage.
Explore Excursion Options
- ✅ Browse popular Cancun excursions (e.g., Isla Mujeres, Chichen Itza) and contact the concierge for recommendations.
- ✅ Book tours in advance, especially during peak travel season.
Organize Packing Essentials
- ✅ Sunscreen (reef-safe if planning to snorkel), swimsuits, reusable water bottles, hats, and beach bags.
- ✅ If you’ll cook, consider bringing favorite spices or ingredients (or confirm what’s nearby).
Set Up Home Preparations
- ✅ Arrange for mail holding, pet care, or house checks while you’re away.
- ✅ Double-check that home security is in place.
Confirm Check-In Instructions
- ✅ Look out for a check-in email from Tim’s Ocean Condos with detailed instructions and arrival info.
- ✅ Review guest policies and property rules to prepare for your stay.